Non-Functioning AND AutoReply E-Mail – Are You Sure You Want to Hear From People, Representative?
Terry Gorman of RIILE shared the following contradictory reply which he received from Rep Charlene Lima’s e-mail.
From: Rep. Lima, Charlene
Sent: Friday, January 20, 2012 16:53
Subject: Out of Office AutoReply: Weekly Update: New Poll and Stealing Democracy
DO TO TECHINICAL DIFFICULTY THIS EMAIL ADDRESS IS NOT FUNCTIONING
Thank you for contacting my office via email. As a state representative, I believe it is very important to hear from concerned citizens about the issues that are facing the State of Rhode Island.
During the legislative session, I receive a tremendous volume of email each day. While that quantity does not lessen the quality of your concerns, I try to respond to constituents concerns first. All responses require an address of the U.S. Postal Service. If you did not include your full name and a postal address with your original message and wish to receive a response, please resend your message with a name and postal address.
Thank you for your patience and please do not hesitate to contact me at any time with your questions or concerns.
Representative Charlene Lima
District 14 Cranston
Contradictory because it simultaneously indicates that it is an “Out of Office AutoReply” yet flags that there is a “Techinical Difficulty” with the e-mail address. If the e-mail has a “Techinical Difficulty”, how could it have delivered the “Out of Office AutoReply” (which also incorporates an explicit brush-off to all non-constituents)?
Contradictory also because an e-mail which is either non-functional or an auto reply (so by definition will not be seen by a human being) encourages the correspondent to contact the rep “at any time with your questions or concerns”.
One is left, all around, with the impression that the representative’s statement
please do not hesitate to contact me at any time with your questions or concerns.
might be more of a non-functioning platitude than a sincere reaching out.