As I head off this morning to New York City for the day, it is hard not to reflect on what happened there five years ago today.
In I Just Called to Say I Love You: The sounds of 9/11, beyond the metallic roar, Peggy Noonan reflects on what we learned about the human spirit during that most difficult time:

…I think too about the sounds that came from within the buildings and within the planes–the phone calls and messages left on answering machines, all the last things said to whoever was home and picked up the phone. They awe me, those messages.
Something terrible had happened. Life was reduced to its essentials. Time was short. People said what counted, what mattered. It has been noted that there is no record of anyone calling to say, “I never liked you,” or, “You hurt my feelings.” No one negotiated past grievances or said, “Vote for Smith.” Amazingly –or not–there is no record of anyone damning the terrorists or saying “I hate them.”
No one said anything unneeded, extraneous or small. Crisis is a great editor. When you read the transcripts that have been released over the years it’s all so clear.
Flight 93 flight attendant Ceecee Lyles, 33 years old, in an answering-machine message to her husband: “Please tell my children that I love them very much. I’m sorry, baby. I wish I could see your face again.”
Thirty-one-year-old Melissa Harrington, a California-based trade consultant at a meeting in the towers, called her father to say she loved him. Minutes later she left a message on the answering machine as her new husband slept in their San Francisco home. “Sean, it’s me, she said. “I just wanted to let you know I love you.”
Capt. Walter Hynes of the New York Fire Department’s Ladder 13 dialed home that morning as his rig left the firehouse at 85th Street and Lexington Avenue. He was on his way downtown, he said in his message, and things were bad. “I don’t know if we’ll make it out. I want to tell you that I love you and I love the kids.”
Firemen don’t become firemen because they’re pessimists. Imagine being a guy who feels in his gut he’s going to his death, and he calls on the way to say goodbye and make things clear. His widow later told the Associated Press she’d played his message hundreds of times and made copies for their kids. “He was thinking about us in those final moments.”
Elizabeth Rivas saw it that way too. When her husband left for the World Trade Center that morning, she went to a laundromat, where she heard the news. She couldn’t reach him by cell and rushed home. He’d called at 9:02 and reached her daughter. The child reported, “He say, mommy, he say he love you no matter what happens, he loves you.” He never called again. Mrs. Rivas later said, “He tried to call me. He called me.”
There was the amazing acceptance. I spoke this week with a medical doctor who told me she’d seen many people die, and many “with grace and acceptance.” The people on the planes didn’t have time to accept, to reflect, to think through; and yet so many showed the kind of grace you see in a hospice.
Peter Hanson, a passenger on United Airlines Flight 175 called his father. “I think they intend to go to Chicago or someplace and fly into a building,” he said. “Don’t worry, Dad–if it happens, it will be very fast.” On the same flight, Brian Sweeney called his wife, got the answering machine, and told her they’d been hijacked. “Hopefully I’ll talk to you again, but if not, have a good life. I know I’ll see you again some day.”
There was Tom Burnett’s famous call from United Flight 93. “We’re all going to die, but three of us are going to do something,” he told his wife, Deena. “I love you, honey.”
These were people saying, essentially, In spite of my imminent death, my thoughts are on you, and on love. I asked a psychiatrist the other day for his thoughts, and he said the people on the planes and in the towers were “accepting the inevitable” and taking care of “unfinished business.” “At death’s door people pass on a responsibility–‘Tell Billy I never stopped loving him and forgave him long ago.’ ‘Take care of Mom.’ ‘Pray for me, Father. Pray for me, I haven’t been very good.’ ” They address what needs doing.
This reminded me of that moment when Todd Beamer of United 93 wound up praying on the phone with a woman he’d never met before, a Verizon Airfone supervisor named Lisa Jefferson. She said later that his tone was calm. It seemed as if they were “old friends,” she later wrote. They said the Lord’s Prayer together. Then he said “Let’s roll.”
This is what I get from the last messages. People are often stronger than they know, bigger, more gallant than they’d guess. And this: We’re all lucky to be here today and able to say what deserves saying, and if you say it a lot, it won’t make it common and so unheard, but known and absorbed.
I think the sound of the last messages, of what was said, will live as long in human history, and contain within it as much of human history, as any old metallic roar.

A beautiful testimony to the strength of the human spirit.
Our thoughts and prayers go out again to all of the families who lost loved ones on that horrible day. And our thanks go out to those many Americans who joined in numerous efforts to save lives and take care of the injured and grieving.
We salute all of you with pride, gratitude, and a commitment to never let your memory, bravery and acts of kindness be forgotten.