The Line to Our Future
Would it count as a lighter note to consider, for a moment, Mark Patinkin’s report from the lines of the Pawtucket DMV?
By 2:30 p.m., my wait was officially longer than the one I’d experienced at Moscow Airport in 1989. It was a remarkable achievement. The Rhode Island DMV proved better at creating endless lines than Eastern European communism.
There were still 150 people in front of me, which left plenty of time to go receive a child home from school. I drove home and soon returned. I got back to the DMV at 3:19. There was a security guard blocking the entrance. He said the door closed at 3:15 p.m. and only those still inside would be processed. I showed him my ticket and explained I’d waited four hours. He told me that was too bad. No entry allowed.
Considering that we’re on a path to government-centered healthcare, I’d say that the tribulations of vehicle regulation aren’t the light commentary they used to be. After all, the reason for the historic wait times, according to Patinkin, is computer training, and that is necessary no matter the service being provided. As Mark writes, “I have never heard of an entire company being closed a day a week for six months for computer training.” Perhaps not a company, but that’s government — the entity to which we’re entrusting more and more of our society’s activities.
ADDENDUM (10:21 a.m.)
Well, look what press release has just hit the email:
Starting this week, the Division of Motor Vehicles (DMV) will be returning to regular business hours at its Pawtucket office; at the Middletown, Woonsocket, and RI Mall branch locations; and at the Operator Control office in order to service the increased number of customers who transact business during the summer months. …
The agency has been closed to the public on Wednesdays to work on data issues and systems testing and training related to the implementation of the DMV’s new computer system. The new system, dubbed RIMS, will allow the DMV to offer new customer benefits, as well as providing more timely services to the public and other agencies with whom the DMV works.
So is that the power of Patinkin at work?